Terms and Conditions

1. Service provider

• Legal name: Kovács András Miklós E.V.
• Legal form: sole entrepreneur
• Brand: City Mystery Trail
• Registered office: 9700 Szombathely, Széll Kálmán út 51. 1/5., Hungary
• Register: Hungarian Register of Sole Proprietors, maintained by NAV
• Sole entrepreneur registration number: 30042681
• Hungarian tax number: 65953916-1-38
• EU VAT number: HU65953916
• Website: https://citymysterytrail.com
• Customer service and complaints: hello@citymysterytrail.com
• Telephone: +36 30 256 6549
• Postal contact: the registered office above

Referred to below as the Provider.

2. Scope and contractual documents

2.1. These Terms and Conditions apply to self-guided city detective games offered by the Provider through citymysterytrail.com, including the related mobile web game, downloadable PDF where included, access entitlement and customer support, and to contracts for those services.

2.2. The contract for an order consists of:

• the version of these Terms in force when the order is placed;
• the relevant product page and the product, language, price and access information shown before payment;
• the Privacy Notice;
• the withdrawal information and model withdrawal form; and
• the order confirmation.

2.3. A consumer is a natural person acting outside their trade, business, craft or profession. A business customer acts within such activity. Nothing in these Terms limits mandatory consumer rights.

2.4. These Terms are available in Hungarian, English and German and are intended to have equivalent content. The Hungarian text is the drafting reference if an inconsistency remains, but this does not deprive a consumer of mandatory protection under the law of the country in which they habitually reside.

2.5. At public launch, the Provider accepts automated paid orders only from consumers resident in the European Union or European Economic Area with a supported billing address. Checkout may reject an order containing another country; if a territorial mismatch is detected after a successful charge, the Provider will initiate a refund without undue delay instead of issuing access. Availability of the website from another country does not by itself constitute an offer to sell into that country.

2.6. The public automated checkout is for consumer orders only. A business customer—including anyone requiring a company invoice or tax number on the invoice—must request an individual quotation at hello@citymysterytrail.com before starting payment. Provisions in these Terms concerning business customers apply to business contracts separately discussed and accepted in that way.

3. The City Mystery Trail service

3.1. City Mystery Trail is a self-guided city detective game designed for use on a phone. A team visits real locations observable from public space, solves tasks, may use progressive hints and reaches the finale of an original story.

3.2. The purchased team ticket grants a right to use the following, as identified on the product page:

• the named city and game edition;
• the family or adult/group edition;
• the selected game language;
• the stated maximum team size;
• the mobile web game and, if stated, the corresponding PDF version; and
• the stated activation and access periods.

3.3. The product is not a guided tour. Unless the offer expressly says otherwise, the Provider supplies no on-site host, transport, admission ticket, physical equipment, printing or continuous live assistance.

3.4. The game is designed for one phone and requires no installation. An internet connection is required for initial opening, activation, access checks, maps and some external sources. A game labelled offline-capable can be used with limited connectivity after the required content is loaded. A PDF is an emergency or alternative mode and does not make external maps or linked material available offline.

3.5. Use requires a current mobile browser supporting JavaScript, secure cookies and local browser storage, a PDF reader where relevant, sufficient battery and an internet connection for online functions. Material compatibility requirements and technical limitations will be disclosed before purchase.

4. Who may order and participate

4.1. An order may be placed only by a person aged 18 or over who has legal capacity to contract. In the public automated checkout, the purchaser acts as a consumer. For a separately arranged business order, a person acting for an organisation confirms that they are authorised to represent it.

4.2. A minor may take part in a family edition only with a responsible adult. The lower age limit shown on the product page applies to a group edition. If any participant in a family or group game is under 18, a responsible adult must be physically present throughout the entire game; this does not replace any required permission from the participant's legal representative.

4.3. The purchaser must ensure that team members are told the applicable safety rules and terms of use. This does not transfer to the purchaser any responsibility which the law places on the Provider.

5. How the contract is made

5.1. Product displays on the website are invitations to place an order. The customer selects the game and language and reviews its key characteristics, team size, price, access period and any partner discount.

5.2. The secure Stripe Checkout operated for the Provider and opened from the product page collects the email address, full name, billing address and payment data. There is no physical delivery, so no shipping address is requested. Before payment, the customer must be able to review and correct their information. An order involving an obligation to pay may be finalised only through a button clearly indicating that obligation on Stripe's page.

5.3. Submitting the order is a binding offer. The contract is concluded when the payment provider reliably confirms successful payment and the Provider creates the purchased access. No contract is concluded for a failed, cancelled or unconfirmed payment.

5.4. The Provider confirms the order by email on a durable medium, including the product, price, selected language, access details, the Terms in force at the time of the order and the statements relating to immediate digital supply. If the confirmation does not arrive, the customer may contact hello@citymysterytrail.com.

5.5. The Provider may refuse an order because of an obvious pricing or description error, suspected abuse, technical unavailability or a legal restriction. Any amount already charged in such a case will be refunded without undue delay.

6. Price, payment and invoicing

6.1. The total price shown before payment is the final price for the team ticket and includes taxes applicable by law. There is no separate digital delivery charge. The customer's bank or card issuer may charge its own currency conversion or other fee, which the Provider does not control.

6.2. Payment may be made using the methods offered by Stripe. The Provider neither receives nor stores full payment-card details.

6.3. The Provider issues an electronic consumer invoice using the full name and billing address entered once in Stripe Checkout and sends it to the supplied email address. The customer is responsible for the accuracy of those details. A company invoice or tax number requires advance contact under section 2.6.

6.4. The conditions of a temporary discount or partner code must be displayed before payment. Only one discount applies to an order unless the offer says otherwise. A discount has no cash value and cannot normally be applied retrospectively.

7. Access, activation and use period

7.1. Unless the product page states otherwise, a team ticket may be activated within 12 months of purchase and may be used for 7 days from its first successful activation.

7.2. The activation deadline and access expiry are shown in the confirmation and access interface. The customer is responsible for starting the game before the activation deadline. These time limits do not affect mandatory consumer remedies.

7.3. One team ticket is for one team within the size allowed on the product page. The access link and backup code may be shared within that team, but may not be resold, published, shared with multiple independent teams or used for commercial game hosting without the Provider's written permission.

7.4. Access may be revoked after a full refund, a payment dispute, fraudulent use, unauthorised public sharing or a serious breach of contract. Except where urgent security or fraud prevention requires immediate action, the Provider will first allow the situation to be clarified. This does not affect lawful warranty or refund claims.

8. Routes, on-site changes and service updates

8.1. A game relies on real public places. Construction, closures, events, weather, vegetation, traffic changes, renovation, damage or official action can temporarily affect a stop or route section.

8.2. The Provider will use reasonable efforts to correct material changes promptly by offering a backup stop, diversion, modified task, replacement access or another reasonable solution. The Provider remains responsible for conformity of a paid game and legally required updates. A temporary change to public space controlled by a third party does not by itself automatically establish or exclude lack of conformity.

8.3. Maintenance or technical faults may cause short interruptions. If purchased digital content is materially unavailable, the Provider will offer restoration, a new access link, an extended access period or another appropriate remedy under section 12.

8.4. The Provider may update a purchased game as required for conformity, security or legal compliance. A materially adverse change to an existing contract may be made only on a lawful basis and with respect for mandatory consumer rights.

9. Safety rules

9.1. Safety takes priority over every task. Players move independently through public spaces and must pay attention to road traffic, cycle lanes, public transport, other pedestrians, surfaces, steps, waterfronts, weather, darkness, crowds and all local conditions.

9.2. A game never requires entry onto private, closed, construction, railway or other dangerous or non-public property. Roads must be crossed only at a safe and permitted place. Local rules, signs, barriers and instructions from authorities must always be followed.

9.3. The team should stop in a safe place before reading a phone, map or task. If a stop or route appears dangerous, inaccessible or uncertain, skip it, use the hint or backup solution and report the issue.

9.4. Each participant decides whether to take part in light of their health, mobility, clothing and equipment. Duration, distance and accessibility information applies under the stated conditions and is not individual medical or fitness advice.

9.5. Nothing in this section excludes or limits liability that cannot lawfully be excluded or limited.

10. Intellectual property, licence and spoilers

10.1. The stories, text, puzzles, hints, solutions, map compilation, graphics, photographs, PDFs, software, brand assets and other game material are protected intellectual property of the Provider or their identified rights holders.

10.2. The customer receives a limited, non-exclusive and non-transferable licence to play the purchased game with their team during the access period and to download or print an included PDF for that purpose.

10.3. In particular, it is prohibited to:

• publish tasks, solutions, codes or the complete game;
• resell, mass-copy or incorporate the content into another game;
• circumvent technical access protection;
• use the content to develop a competing product, train a model or create a commercial database; or
• use City Mystery Trail trade marks commercially without permission.

10.4. Players may share their own lawfully taken, non-spoiler city photographs and reviews. The Provider may use a player's photograph or testimonial for marketing only with separate, explicit permission.

11. Third-party services

11.1. The service may use or link to third-party services, including Stripe payments, Google Maps navigation, browser and PDF functions, email delivery and official external information sources.

11.2. A third party's own terms and privacy rules apply on its service. The Provider does not control its continuous availability, but this does not affect the Provider's mandatory responsibility for its own digital content and contractual performance.

12. Lack of conformity, digital-content remedies and complaints

12.1. The Provider supplies the digital content without undue delay and ensures that it operates in accordance with the contract, product page and applicable law. A consumer is entitled free of charge to mandatory remedies for non-conforming digital content or services.

12.2. The consumer may first require the content or service to be brought into conformity. If that is impossible or disproportionate, is not done within a reasonable time or without significant inconvenience, the defect recurs, or the defect is sufficiently serious, the consumer may request a proportionate price reduction or termination under the conditions laid down by law.

12.3. For a fault or complaint, email hello@citymysterytrail.com and, where possible, include the order number, game and language, affected stop, time and a description of the problem. Do not send a password, full card details or other unnecessary sensitive data.

12.4. The Provider gives a substantive and verifiable response to a written consumer complaint within the period required by applicable law, normally within 30 days under Hungarian law. If a complaint is rejected, the response identifies the available redress options.

12.5. The Provider may voluntarily offer new access, an extension or refund as an individual goodwill measure. This neither limits mandatory rights nor creates a general obligation for future cases.

13. Withdrawal rights for digital content and services

13.1. A consumer entering a distance contract generally has 14 days from conclusion of the contract to withdraw without giving a reason.

13.2. A City Mystery Trail team ticket may provide digital content not supplied on a tangible medium—such as the downloadable PDF and fixed story, image and puzzle material—and digital-service elements. The withdrawal rules for those categories are not identical. Where classification is doubtful, EU consumer-law guidance says that the more consumer-protective service-contract withdrawal rules should apply.

13.3. For digital content not supplied on a tangible medium, the consumer loses the 14-day withdrawal right when performance begins only if, before payment, the consumer used an express statement separate from accepting the Terms to request and consent to early performance and contemporaneously acknowledge the loss of the right, and the Provider duly confirmed the contract and that statement on a durable medium.

13.4. Performance of digital content begins when the Provider actually makes the purchased content or the secure means of accessing it available to the customer. This will normally occur immediately after successful payment. If any condition in clause 13.3 is missing, the digital-content exception does not apply.

13.5. If the contract contains a separate digital or other service element, merely starting it does not end the withdrawal right. For a paid service, the right may end only when the service has been fully performed, provided that the consumer expressly requested the early start and acknowledged that consequence in advance. If the consumer exercises the right before full performance, a proportionate amount for the service actually provided may be payable where the statutory conditions are met.

13.6. Loss or expiry of the withdrawal right does not affect statutory remedies for non-conforming digital content, access failures or any other breach of contract.

13.7. The consumer may also submit the statement through the prominently displayed and easily accessible Withdraw from contract here function on the website. The function asks for the consumer's name, an order reference identifying the contract and an email address chosen for the acknowledgement. A separate “Confirm withdrawal” button submits the statement. The Provider then immediately sends, on a durable medium by email, an acknowledgement containing the statement and the date and time of receipt. The acknowledgement proves receipt; by itself it does not accept the legal basis or consequences of the withdrawal.

13.8. Instead of the online function, the consumer may still send an unequivocal withdrawal or termination statement to hello@citymysterytrail.com or to the Provider's registered office. It is sufficient to send it before the deadline. The model form at the end of these Terms or in the separate Withdrawal information may be used but is not mandatory.

13.9. Following a valid withdrawal or termination, the Provider refunds the amount due within the statutory period, normally within 14 days after being informed, using the original payment method unless otherwise agreed. Neither this section nor the checkout statements reduce consumer rights beyond what the law permits.

14. Refunds, payment disputes and access revocation

14.1. Once the right of withdrawal has lawfully been lost and the digital content has been supplied, there is no general no-reason refund. All mandatory rights relating to non-conformity, consumer protection and other breaches remain unaffected.

14.2. Future access may be terminated after a full refund or justified chargeback. A partial refund does not automatically revoke access unless the related agreement says otherwise.

14.3. Where practical, the customer should contact the Provider before requesting a chargeback so that an access or performance problem can be investigated quickly. This does not limit banking or statutory rights.

15. Liability

15.1. The Provider's liability is governed by Hungarian law together with mandatory rules of the consumer's country of habitual residence.

15.2. To the extent permitted by law, the Provider is not liable for loss caused exclusively by:

• a player's breach of the safety rules or obviously dangerous conduct;
• the player's device being discharged, lost or incorrectly configured;
• an unforeseeable public-space event outside the Provider's control; or
• an independent third-party service outage,

provided that the Provider has given information and taken precautions reasonably expected of it and has performed its own contractual obligations.

15.3. Nothing excludes or limits liability for wilful misconduct, gross negligence, death, personal injury or harm to health, fraud, or any other liability that cannot legally be excluded.

15.4. In relation to a business customer and to the extent permitted by law, except in section 15.3, the Provider is not liable for indirect or consequential loss, loss of profit or business opportunity; total liability is limited to the amount paid for the order giving rise to the claim.

16. Privacy

Personal data is processed under the separate Privacy Notice. The notice does not form the legal basis for consent: where consent is required, it is requested separately, freely and specifically.

17. Changes to these Terms

17.1. The Provider may update these Terms for future orders because of changes to the service, law, security or suppliers. The applicable version is shown with a version number and effective date.

17.2. An order remains subject to the version accepted at checkout unless a lawful update to an ongoing digital service is required. A change that materially disadvantages an existing consumer will be notified on a durable medium and any mandatory termination or other rights will be respected.

18. Consumer disputes and conciliation

18.1. A complaint should first be sent to hello@citymysterytrail.com or to the registered office. The Provider aims to resolve disputes directly and must cooperate with the competent Hungarian conciliation body as required by law.

18.2. For a consumer resident in Hungary, the conciliation body competent for the Provider's registered office is currently:

Győr-Moson-Sopron County Chamber of Commerce and Industry – Regional Conciliation Board Address: 9022 Győr, Szent István út 10/A, Hungary Telephone: +36 96 520 217 Email: bekelteto.testulet@gymsmkik.hu Website: https://bekeltetesgyor.hu/

18.3. A Hungarian consumer may also choose the competent conciliation body for their residence where the law permits. Current contacts should be checked before filing.

18.4. The Provider makes no general advance statement of voluntary submission to a conciliation recommendation beyond its legal obligations. This does not affect its statutory duty to cooperate or the binding effect provided by law.

18.5. The former EU Online Dispute Resolution platform was discontinued on 20 July 2025 and is therefore not referenced as an available complaint channel.

19. Governing law and jurisdiction

19.1. Hungarian law governs the contract, excluding its conflict-of-law rules. A consumer still benefits from mandatory protection under the law of their habitual residence within the European Economic Area or any other law that applies compulsorily.

19.2. A consumer may bring proceedings before the courts available under mandatory consumer-jurisdiction rules. For a business customer, to the extent a valid agreement is permitted, the Hungarian courts with territorial competence for the Provider's registered office have jurisdiction.

20. Final provisions

20.1. If a provision is invalid or unenforceable, the remaining provisions remain in effect. The invalid provision will be replaced by the applicable mandatory rule or interpreted as closely as legally possible to its purpose.

20.2. Failure to exercise a right immediately does not waive it.

20.3. These Terms and the order confirmation are made available electronically in a form that can be stored and reproduced. The Provider stores the contract data and can provide the version accepted with the order on request, subject to legal retention requirements.

Appendix 1 – Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract and your right of withdrawal has not already been lawfully lost.

To: Kovács András Miklós E.V., 9700 Szombathely, Széll Kálmán út 51. 1/5., Hungary; hello@citymysterytrail.com

I/We hereby give notice that I/we withdraw from my/our contract for the supply of the following digital content/service:

• Game / edition:
• Order number:
• Date of order:
• Name of consumer(s):
• Address of consumer(s):
• Email used for the order:
• Date:
• Signature (only if submitted on paper):

Appendix 2 – Required checkout statements

Production checkout must present the legal links and the combined immediate-performance statement clearly. The following statement must use one box that is unticked by default and separate from the Terms and Privacy Notice controls, and must be reproduced in the order-confirmation email:

Acceptance of the Terms, acknowledgement of the Privacy Notice and the combined immediate-performance statement must use three separate visible controls. For evidential purposes, the combined statement's express-request and consequences-acknowledgement components may also be stored in distinct data fields; this does not create two customer-facing boxes. The order record must preserve the timestamp, language, wording and version, and the same information must be confirmed to the purchaser on a durable medium.